Lexus of Concord customer reviews in Concord CA

181 Testimonials

4.9 out of 5 stars

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I bought my first Lexus 15 years ago. It was time to buy a new car, so I bought my 2nd Lexus from George May 2013. He is very professional, easy to work with and goes above and beyond to make sure that you are happy. Unfortunately George left Stevens Creek Lexus and is at Lexus Concord, After driving the 2014 IS 250 loaner (10K service) I called George and told him I wanted the 2014. He came over on his day off to find out what car options and drove over the next day with my car. George... More

nballweb

2014-06-24

We're not big fans of used cars. In fact we haven't purchased one in about 15 years so this was a big step for us. I used cars.com and several other resources to find a vehicle that would fill the need. I made contact with Wayne Tarlton, he's the "Internet Sales Manager". First contact was via email then a phone call. I made arrangements to test drive the car the following day. When I arrived I was notified that the ac was not functioning and they were waiting on a relay to make the repair. I took a test drive but declined on purchase until the repair was made. I received a call a couple of hours later notifying me that the vehicle had been repaired. I loaded up the family and headed over so my wife could drive it. Everything went well, we made an offer on the car and made the purchase. Here's where the fun begins (he said sarcastically.....good ending though) When I went pick up the car the ac did not work. They took the car back to the shop and got it working. HOWEVER, in a couple of days it went haywire. Wayne said to bring it back and made sure I had a vehicle in the interim to handle my needs. A few days later I called and they said the car was ready. I pulled out of the used car lot and drove about 100 feet and the ac quit so I pulled into the new car driveway and back to the shop. I was really frustrated. Mike (service manager) listened to what I had to say as I described the problem and series of events. He offered the loaner car but I wanted my car fixed because I had an appt at the local car stereo shop the next morning. So I waited. About 20 minutes later Mike came back and said he found the problem. I asked him if I should just set it on fire and drive it off a cliff :) Ok, here's the key part. As I was explaining the series of events and blown fuses he was actually listening. He took me back to the car and showed me the problem. Through time the wiring harness had worn and if the car hit the right bump it would short out. So he and Carlos made the proper repair and explained the process to me. I live an hour away but I'm actually considering taking the car to them for routine service. The fact that someone just listened is refreshing. I've dealt with shops that cut you off have way through your statement because they know how to repair it and don't and most of all they waste my time. So as I close this commentary I want to say that the combination of Wayne (sales) and Mike (service) was truly exceptional to any vehicle purchase we have made. I made an $11k purchase but the made me feel like it was a $60k purchase. The next time I'm in the market I will definitely look at Lexus of Concord first. Thanks for a truly wonderful experience.... More

RobertGarcia

2014-05-21

Service was thorough, loaner vehicle was ready as promised. Really expedited me through and on my way. Jeff my service advisor and the entire staff were helpful and customer friendly curt

curtiscookston

2014-05-02

Both Michael Lu and Betsy Walsh were excellent people to deal with. both explained things very well and clearly. Happy to be a lexus of con ord repeat customer

rayj

2019-08-19

Nothing but positive and good things to say about Lexus of Concord. They took very good care of me.they went the extra mile on everything. Thanks again

Sky is the limit

2014-03-15

Excellent service very professional, will return. I received a 15,000 mile service and was offered the use of a new Lexus at no charge. I will recommend this service dept to other friends.

wmalnick

2014-02-10

Excellent service Gratitude for the experience Would recommend to anyone who had or intends to buy a Lexus. Will always drive to seek their service

Deidre.pfa

2020-11-14

Bill is the bomb... Great service, very courteous and received my vehicle on time. Would highly recommend for service work and will return in the future

Hawk020

2012-10-12

Excellent experience w/ Nathan. Timely check-in, courtesy shuttle service and Nathan's explanation and advise were all exceptional. Only suggestion - at times its difficult to get thru to the general service telephone number - often being sent into voicemail. This does, unfortunately impact perception of service.

Pat

2020-11-13

Gave me good information and estimates for the service I needed. Had a loaner car available for me to use. Finished in a timely manner.

Bertha

2019-10-29

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