Are You Satisfied with Our Service?

We hold ourselves to high standards and feel confident in the quality of our service. However, we would be remiss without consulting the opinions of our customers. We’d love to hear from you. Please, let us know how your experience and interaction with the staff and service of Lexus of Concord went.

51 Testimonials
4.9 out of 5 stars
5 star
48
4 star
3
3 star
0
2 star
0
1 star
0
I bought my first Lexus 15 years ago. It was time to buy a new car, so I bought my 2nd Lexus from George May 2013. He is very professional, easy to work with and goes above and beyond to make sure that you are happy. Unfortunately George left Stevens Creek Lexus and is at Lexus Concord, After driving the 2014 IS 250 loaner (10K service) I called George and told him I wanted the 2014. He came over on his day off to find out what car options and drove over the next day with my car. George... More
nballweb
2014-06-24
We're not big fans of used cars. In fact we haven't purchased one in about 15 years so this was a big step for us. I used cars.com and several other resources to find a vehicle that would fill the need. I made contact with Wayne Tarlton, he's the "Internet Sales Manager". First contact was via email then a phone call. I made arrangements to test drive the car the following day. When I arrived I was notified that the ac was not functioning and they were waiting on a relay to make the repair. I t... More
RobertGarcia
2014-05-21
Service was thorough, loaner vehicle was ready as promised. Really expedited me through and on my way. Jeff my service advisor and the entire staff were helpful and customer friendly curt
curtiscookston
2014-05-02
Both Michael Lu and Betsy Walsh were excellent people to deal with. both explained things very well and clearly. Happy to be a lexus of con ord repeat customer
rayj
2019-08-19
Nothing but positive and good things to say about Lexus of Concord. They took very good care of me.they went the extra mile on everything. Thanks again
Sky is the limit
2014-03-15
Excellent service very professional, will return. I received a 15,000 mile service and was offered the use of a new Lexus at no charge. I will recommend this service dept to other friends.
wmalnick
2014-02-10
Bill is the bomb... Great service, very courteous and received my vehicle on time. Would highly recommend for service work and will return in the future
Hawk020
2012-10-12
I have been very happy with the service I get at this dealership. Can say enough great things about Steven Ernest. He always remember me or I should say my car and gives me the best deals.
cdromero
2012-07-19
very honest guy, not pushy, friendly and wants whats best for you, not always trying to screw people for sake of profit for dealer need more sale people like him others put too much pressure thanks ismael
calebdawa
2012-06-14
So I walked in with a tough bird look on my face and to my surprise I didn't need any of that. Bob still delivered the same helpful service and helped me start to finish. I am so impressed with the respect i received from this dealership. My first car purchase Online !
tesami
2011-04-17